Shipping Policy

FREE SHIPPING POLICY

Shipping is based on weight.

PROCESSING AND DELIVERY TIMES

We use UPS Ground to ship to our customers around the country. We try to ship all orders by the next business day -- and sometimes even the same day after the order is processed. Any orders placed after 2pm MST on a Friday will not be processed until the following Monday. Most customers should receive their orders within two to four (2-4) business days after your order is processed.

SHIPPING RESTRICTIONS

We currently ship to the continental United States EXCEPT for Puerto Rico, Alaska and Hawaii. In addition we do not ship internationaly at this time.

TRACKING THE SHIPMENT OF YOUR ORDER

We send you a shipment confirmation email once your order ships. In it, we provide you the UPS tracking number you can use on www.ups.com to track your order. We also list the tracking number with your order detail if you click the "Order Status" button when you log in to your account.

WHERE IS YOUR ORDER?

If after tracking your order, UPS shows that it has been delivered, make sure you check everywhere it could be in and around your house or business. At times, UPS carriers leave shipments in bushes, to the side of porches, or they may have left it with neighbors or colleagues.

If there is no tracking information or the UPS system shows that they item has been returned to us, contact us by email or phone. We may have the wrong shipping address, the driver may have attempted to deliver it but was unsuccessful, or the carrier may have lost it.

IF YOU ARE NOT HOME
It is up to the driver's discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman. If the driver feels it is best to obtain a signature, he/she will try a few times to get one. After that, the package will be returned as "undeliverable" and you should get a full refund unless it is determined the order was improperly "refused." These undeliverable orders will not be resent. A new order must be placed.

PRODUCTS ARRIVING TOGETHER

Most of the products are all shipped out together in one box and will arrive at the same time. If the order is large and is shipped in more than one package, they may arrive separately-although that is rare. If you log in to your account, you can see the number of tracking numbers listed for your order. That determines the number of packages that were shipped. On the UPS website, you can also see the estimated delivery date for each package.

CAN I SHIP TO A P.O. Box, OR APO/ FPO ADDRESS?

No, we are unable to fulfill shipments to P.O. boxes, APO or FPO addresses.